Print Store
Frequently Asked Questions
Welcome to the FAQs page for my print store.
Here, you will find answers to most of the questions I am regularly asked by customers. If there is anything that isn’t covered below, please feel free to email me with your question or questions, and I will do my best to respond to you as quickly and thoroughly as possible.
If you are specifically looking for FAQs related to my safari trips, you can find those on a separate page dedicated just to those inquiries.
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Signature Collection prints are reserved for my favourite moments in photography. Unique encounters and extra-special images. They are only available in small, limited numbers that go down as the size goes up and capped at 15 in total. They are numbered and once a particular size or an edition has sold out, there will not be any more available. Each signature edition print is inspected, hand-signed and marked with the edition type and number by Laura Dyer.
‘LD’ Limited Edition prints are limited to a maximum edition run of 50 prints for each size worldwide. Each limited edition print is inspected and hand-signed and usually produced as part of a larger edition run as a once-off.
Boutique Collection prints are limited to a maximum edition run of 50 prints for across all sizes worldwide. Each boutique collection print is dedicated to one theme or cause and is treated as an exhibition. Each print will also be shipped with a signed letter of authenticity.
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This is definitely something I can arrange for you. Please email me directly with the print and size information and I will get back to you with a quote. Please note that if I am currently travelling I may not receive your email for a few days or it may take me a little longer than normal to respond.
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Aluminium dibond is a print mounted on a 3mm thick dibond hardcover plate (a combination of polyethylene & aluminum) which allows the fine paper surface structure of the photo paper to be beautifully visible. Aluminium dibond is known for its outstanding image quality. The finest details are reproduced realistically with precise contours and clear contrasts.
‘Acrylic glass’ is a technique that mounts the artwork on a 3mm dibond plate and subsequently presents it behind a 3mm UV-coated acrylic glass plate.
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Framing is an incredibly personal choice, but it is definitely something I with which I can help. Please email me directly with any questions you may have. I work with incredible printers and framers who know and understand the requirements of framing art-works.
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For more information, please see the detailed Size Guide.
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A good rule of thumb for understanding what size you need is the viewing distance = twice the diagonal measurement. The further viewers will generally stand from the picture, the larger it should be.
Please look at the Size Guide for more detailed information.
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Please email me with your desired image and sizing.
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This depends on where in the world you live.
Usually, print orders are printed within 48 hours and shipped as soon as they are ready. For prints on aluminium dibond, this takes a little longer.
You will receive a tracking number with each despatch which will keep you up to date on shipping.
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All prints are made to order and are therefore non-refundable. If you would like to amend your order after finalising the payment, please send me an email.
However, if your print has arrived damaged and you can show that it was damaged in transit (before arrival), I will of course replace it free of charge for you. For Signature Collection and Limited Edition prints I request that you either send the damaged print back to me (shipping at own costs), or destroy the print and provide proof of destruction of the print.